Client Director

Responsibilities

• Manage the operational and financial health of highly visible clients
• Act as the main point of contact and liaison between SPS and influential clients
• Establish and maintain accountability with client leaders
• Nurture relationships with sales and other teams to identify new business opportunities
• Interface with SPS executive leadership on key decisions
• Solve client, site management, and site staffer issues
• Coach, train, and mentor subordinate leaders to ensure succession plans
• Standardize policies, procedures, and monthly statistical reporting
• Coordinate and oversee special projects specific to client operations
• Manage site proformas including hours, gross margin, and profitability
• Lead account reviews and conduct contract renewal negotiations
• Coordinate and handle vendor negotiations

Requirements

• 8-10+ years of experience in high-level relationship building and operational management
• Experience managing large people organizations or multiple sites
• Proven ability to thrive in high-growth environments
• Background in Managed Services (Vendor, Service Provider, or BPO)
• Expertise in Mass Mail Processing, Shipping/Receiving, Document Printing/Scanning, Warehouse Management, or Records Management
• Strong understanding of P&L management, budgeting, and customer metrics
• Experience managing exempt-level direct reports
• Bachelor's Degree or higher preferred
• Ability to travel up to 25%

Preferred Qualifications

• Program or Project Management experience
• Experience partnering with HR, Recruiting, Training, and Finance departments
• Strong selling skills and business development acumen

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Their services include Mailroom Management, Office Services, and Document Processing Services for sectors such as banking, insurance, legal, and higher education.