Client Concierge

About the Company

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics.

Responsibilities

• Warmly greet clients in person and over the phone
• Provide basic knowledge and education about services
• Manage front desk duties including checking patients in/out and answering calls
• Oversee inventory counts and keep supplies stocked
• Maintain a clean and professional environment
• Assist providers and managers with client scheduling
• Manage POS system effectively and accurately
• Comply with all company policies and procedures

Requirements

• 1 year of previous customer service experience
• Flexible schedule with ability to work weekends
• Excellent written and verbal communication skills
• Ability to multi-task and remain attentive to clients
• Ability to maintain patient/client confidentiality in accordance with HIPAA
• Working knowledge of Microsoft applications
• Ability to stand for long periods and lift up to 50 lbs

Preferred Qualifications

• Previous experience working in a med spa or medical office
• Bilingual skills