Client Concierge

About the Company

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics.

Responsibilities

• Warmly greet clients in person and over the phone
• Provide basic knowledge and education about services
• Manage front desk duties including checking patients in/out and answering calls
• Oversee inventory counts and keep supplies fully stocked
• Maintain a clean and professional environment throughout the facility
• Assist providers and managers with client scheduling and appointment books
• Comply with all company policies and procedures
• Manage POS system effectively and accurately

Requirements

• 1 year of previous customer service experience
• Flexible schedule with ability to work weekends
• Excellent written and verbal communication skills
• Ability to multi-task while remaining attentive to clients
• Ability to maintain patient/client confidentiality in accordance with HIPAA regulations
• Working knowledge of Microsoft applications
• Ability to sit or stand for long periods and lift up to 50 lbs

Preferred Qualifications

• Previous experience working in a med spa or medical office
• Bilingual skills

Benefits

• Competitive base salary + commission
• PTO
• Multiple health insurance plans, dental, and vision
• Employer paid short-term and long-term disability
• Employee discounts
• 401k
• Tuition reimbursement
• Referral bonus program