Client Concierge

About the Company

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics.

Responsibilities

• Warmly greet clients in person and over the phone
• Provide basic knowledge and education about services
• Manage front desk duties including check-in/out and answering phones
• Oversee inventory counts and keep supplies stocked
• Maintain a clean and professional facility environment
• Assist providers and managers with client scheduling
• Comply with company policies and procedures
• Manage POS system effectively and accurately

Requirements

• 1 year of previous customer service experience
• Flexible schedule with ability to work weekends
• Excellent written and verbal communication skills
• Ability to multi-task and remain attentive to clients
• Ability to work as part of a team and take initiative
• Maintain patient/client confidentiality in accordance with HIPAA regulations
• Working knowledge of Microsoft applications
• Ability to sit or stand for long periods
• Ability to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.

Preferred Qualifications

• Previous experience working in a med spa or medical office
• Bilingual skills