Client Care Specialist

About the Company

Brodie Law Group, based in Macon, Georgia, is renowned for providing dedicated representation to personal injury victims across the state. Our team is composed of skilled attorneys and staff who prioritize empathy, communication, and community involvement.

Responsibilities

• Serve as the primary point of contact for clients throughout medical treatment
• Conduct 10–20 client calls daily with consistent follow-ups
• Track client medical progress and verify treatment effectiveness
• Confirm upcoming appointments and identify needs for additional referrals
• Escalate concerns regarding treatment progression to appropriate team members
• Maintain accurate documentation in the case management system
• Collaborate with attorneys, paralegals, and reception to coordinate case progression
• Assist with personal injury intake calls to convert inquiries into cases

Requirements

• 2–3 years of experience in a client-facing role
• Strong organizational and documentation skills
• Excellent verbal and written communication abilities
• Proficiency with CRM and case management systems (Filevine preferred)
• Exceptional attention to detail and active listening skills
• Ability to independently manage recurring follow-ups and outreach schedules

Benefits

• Structured work schedule
• Early office closures on Fridays