Client Care Advisor

Responsibilities

• Own consult-to-start conversion by conducting high-quality consultations and guiding families to decisions
• Lead successful service starts by aligning expectations and coordinating care setup
• Drive retention and growth through ongoing client engagement and care plan adjustments
• Serve as a trusted advisor to families navigating complex care decisions
• Partner cross-functionally with scheduling, operations, and Care Pros to ensure service delivery
• Use data and systems to manage portfolio and maintain accurate documentation

Requirements

• 1+ year of experience in a consultative, client-facing role
• Demonstrated ability to drive measurable outcomes like conversion or retention
• Strong relationship management skills with experience supporting families over time
• Experience leading structured conversations such as discovery and needs assessments
• Proficiency with CRM tools, Microsoft Office, or Salesforce
• Ability to spend ~75% of time in the field with reliable transportation
• Flexibility for occasional evenings and weekends

Preferred Qualifications

• Experience working with older adults and families
• Background in Healthcare Administration, Social Work, or Gerontology

About the Company

Honor Technology’s mission is to change the way society cares for older adults. Through its consumer care brand, Home Instead, Honor provides the technology and services that empower older adults to live life on their own terms.