Client Advocate

Responsibilities

• Cultivate and maintain client relationships, serving as the primary contact and strategic business partner.
• Lead strategy development, execution, and the E365 Service plan for assigned accounts.
• Drive the RFP response process, including resource coordination and document ownership.
• Maximize revenue and profitability by identifying upselling opportunities and managing fee agreements.
• Provide strategic consulting advice regarding insurance and risk management needs.
• Lead and mentor account team members and serve as a Subject Matter Expert.
• Coordinate WTW internal resources to ensure seamless service delivery and client retention.

Requirements

• 7+ years of commercial Property & Casualty experience in a client-facing role.
• Active Property & Casualty broker license.
• Strong understanding of coverage structures, program design, and gap analysis.
• Ability to interpret underwriting submissions, exposure data, loss runs, and analytics.
• Proven experience in relationship management, negotiation, and presenting to senior stakeholders.
• Ability to manage complex projects and competing priorities in a fast-paced environment.

Preferred Qualifications

• Experience managing and servicing complex, multi-location client relationships.
• Professional insurance designations such as CPCU, ARM, CIC, CRM, or AINS.

Benefits

• Competitive base salary range of $140,000 – $175,000 USD per year.
• Eligibility for an annual short-term incentive bonus.
• Comprehensive health and welfare benefits including medical, dental, and vision.
• Retirement benefits including a contributory pension plan and 401k savings plan.
• Paid time off, including holidays, annual leave, and various other leave types.

About the Company

WTW is a leading global advisory, broking, and solutions company. We help clients manage risk and optimize their human capital through sophisticated data, analytics, and industry expertise.