Client Advisor

Responsibilities

• Act as a brand ambassador to convey and promote the Brand philosophy and values to clients.
• Provide an extraordinary and memorable luxury customer experience by placing the client at the center of every interaction.
• Capture and manage customer data within the CRM to foster meaningful relationships and develop brand loyalty.
• Proactively engage in cross-selling across departments to achieve individual sales targets and KPIs.
• Maintain high standards for shop floor visual displays and comply with operational and stock procedures.
• Stay up-to-date with fashion trends, competitors, and deep product knowledge.
• Work collaboratively with team members to ensure a consistent, exceptional service environment.

Requirements

• Passion for luxury fashion, art, and design.
• Proven experience in building and maintaining long-lasting client relationships.
• Excellent communication and interpersonal skills.
• Result-driven mindset with strong motivation and problem-solving abilities.
• Fluency in English is required; additional languages are a plus.
• Ability to work effectively both independently and as part of a diverse team.

About the Company

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector. The Group operates in more than 45 countries with iconic brands including PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. We pride ourselves on a tradition of excellence and a vision of innovation, fostering a creative and international environment for our global team.