Client Advisor

Responsibilities

• Provide bespoke in-person and online consultations to assist clients with jewellery selection and custom design
• Offer personalised advice and education to guide clients through the customisation process
• Prepare independent custom quotes for clients
• Coordinate aftercare services including resizing, repairs, and lifetime warranty claims
• Promote the company's commitment to ethical practices and community initiatives
• Manage showroom daily setup, cleanliness, and product displays
• Complete ad-hoc tasks such as stock takes and managing postage

Requirements

• Proven experience in a sales or customer service role
• High attention to detail and commitment to exceptional client experiences
• Strong organisational and time management abilities
• Ability to work effectively as part of a team
• Right to work in Australia
• Ability to work a Tuesday–Saturday roster (shifts between 8am–4pm and 11am–7pm)

Preferred Qualifications

• Experience within the premium jewellery or luxury retail industry

Benefits

• Competitive remuneration package
• Supportive and collaborative work environment
• Employee Assistance Program for staff and family members
• Generous staff, family, and friend discounts
• Team events and wellbeing initiatives
• Paid volunteer leave and sponsorship opportunities
• Career growth opportunities within a growing global company

About the Company

Founded in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design. As a digital-first brand, we combine traditional craftsmanship with modern technology, focusing on ethical practices such as carbon-neutral lab-grown diamonds and responsible material choices.