Client Advisor

Responsibilities

• Provide bespoke in-person and online consultations to assist clients with selecting jewellery and custom designs
• Offer personalised advice and education regarding diamonds and the customisation process
• Prepare independent custom quotes for clients
• Coordinate aftercare services including resizing, repairs, and lifetime warranty claims
• Promote the company's commitment to ethical practices and sustainability
• Manage showroom setup, cleanliness, and daily opening procedures
• Perform ad-hoc tasks such as stock takes, product displays, and managing postage

Requirements

• Proven experience in a sales or customer service role
• High attention to detail and commitment to exceptional client experiences
• Strong organisational and time management abilities
• Ability to work effectively as part of a team
• Right to work in the UK
• Availability to work a consistent Monday and Saturday roster

Preferred Qualifications

• Experience within the premium jewellery or luxury retail industry

Benefits

• Competitive remuneration package
• Generous staff, family, and friend discounts
• Supportive and collaborative work environment
• Employee Assistance Program for you and your family
• Team events and wellbeing initiatives
• Paid volunteer leave and sponsorship of a child in South East Asia/Africa
• Opportunity for career growth within a global company

About the Company

Founded in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces. We are committed to the environment, using 100% carbon neutral lab-grown diamonds and investing in global community and landscape replanting initiatives.