Client Advisor

Responsibilities

• Deliver a personalised and engaging customer experience that brings Burberry’s brand story and collections to life
• Build and nurture long-term client relationships through thoughtful service and follow-up
• Confidently present product knowledge, styling advice, and craftsmanship to support customer decision-making
• Support store standards, visual presentation, and operational excellence within the Brown Thomas department store
• Collaborate with colleagues to create a welcoming, inclusive, and high-performing team culture
• Represent Burberry’s values, behaviours, and commitment to responsible luxury at all times

Requirements

• A genuine passion for delivering exceptional customer service in a premium or luxury retail environment
• Strong communication skills with the ability to connect naturally with a diverse customer base
• An interest in fashion, craftsmanship, and storytelling
• A collaborative mindset and willingness to support team success
• Adaptability and confidence working flexibly across weekends and peak trading periods
• Attention to detail and pride in representing a global luxury brand

About the Company

Burberry is a global luxury brand that believes creativity opens spaces. Since its founding in 1856, Burberry has aimed to unlock the power of imagination to push boundaries and open new possibilities for customers and communities alike. We are committed to creating the next generation of sustainable luxury and driving industry change through purposeful, values-driven operations.