Client Advisor

Responsibilities

• Deliver the customer journey based on Burberry standards to achieve sales targets
• Communicate brand value through effective clientelling and product knowledge
• Provide the highest level of customer service to drive brand loyalty
• Identify new potential customers and build long-term relationships with existing VIP clients
• Maintain the best possible store environment and product condition following brand guidelines

Requirements

• Passion for the Burberry brand and the luxury fashion industry
• Understanding of the luxury market and specificities of VIC (Very Important Client) management
• Minimum of 1 year of experience, preferably within a luxury brand environment
• Strong communication skills and a customer-centric mindset
• Ability to work effectively within a team with a positive attitude

Preferred Qualifications

• Fluency in English or Chinese

About the Company

Burberry is a purpose-driven, value-led luxury brand. Since 1856, we have believed in the power of creativity to open up new possibilities for our employees, customers, and communities. We aim to create the next generation of sustainable luxury while driving industry change and supporting our global communities.