Client Advisor

Responsibilities

• Deliver the Burberry customer journey and achieve sales targets based on brand standards
• Communicate brand value through effective clientelling and product knowledge
• Provide the highest level of customer service to all visitors
• Identify new potential customers and build long-term relationships with existing VIP clients
• Maintain the best possible store environment and product condition following brand guidelines

Requirements

• Passion for the Burberry brand and the luxury fashion industry
• Understanding of the luxury market and specificities of VIC (Very Important Client) management
• Minimum of 1 year of experience, preferably within a luxury brand environment
• Strong communication skills and a positive, team-oriented mindset
• Customer-centric mindset with a focus on personalized service

Preferred Qualifications

• Proficiency in foreign languages such as English or Chinese

About the Company

Burberry believes that the power of creativity opens up possibilities. Since 1856, we have been driven by the belief that imagination can push boundaries and create new possibilities for our employees, customers, and communities. We are a purpose-led and values-driven brand, striving to create next-generation sustainable luxury.