Client Advisor

About the Company

At Anthony & Sylvan Pools, your skills create real impact. For nearly 80 years, we’ve been turning backyard dreams into reality as the nation’s largest and most recognizable name in swimming pools. Founded in 1946, we design and build quality inground pools across the U.S., while also offering renovations, modernizations, and ongoing maintenance services.

Responsibilities

• Engage and guide prospective clients through timely outreach via phone, SMS, and email
• Lead structured discovery conversations to understand project vision, timeline, budget, and decision-making process
• Assess client needs and alignment by evaluating readiness and fit
• Execute consistent follow-up and client engagement throughout the lead lifecycle
• Maintain accurate and detailed CRM records documenting all client interactions
• Facilitate smooth consultation handoffs by preparing Design Consultants with relevant client context

Requirements

• High school diploma or GED
• 1-2 years in inside sales, SDR/BDR, appointment-setting, or high-volume customer engagement
• Experience in home improvement, real estate, or high-consideration purchase environments
• Strong verbal communication skills
• CRM discipline and ability to manage multiple leads simultaneously
• Familiarity with structured sales methodologies (SPIN, Sandler, Challenger, or similar)
• Exposure to contact center platforms, power dialers, or SMS outreach tools

Preferred Qualifications

• Ability to conduct discovery conversations that build rapport and surface genuine insight