Client Account Administrator

About the Company

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

Responsibilities

• Managing client queries and maintaining a shared inbox with timely, professional responses
• Producing and distributing reports (Returns & E-fulfilment)
• Supporting order processing, corrections, and issue resolution
• Liaising daily with clients, site teams, and internal stakeholders
• Handling sensitive and confidential information accurately
• Providing ad hoc site admin support and covering colleagues during absence

Requirements

• Previous administrative experience
• Strong IT skills in Microsoft Office platforms
• Experience within a logistics or warehousing environment preferred
• Excellent written and verbal customer service skills
• Confident communicator at all levels

Benefits

• 20 days holiday plus 8 bank holidays
• Pension scheme (5% employee / 3% employer)
• Life Assurance (2x annual salary)
• Wellness access via Employee Assistance Programme
• Eye Care Vouchers
• Reward & Recognition programmes
• Everyday retailer discounts