Clerk IV

Responsibilities

• Coordinate and prioritize maintenance and service requests by creating work orders and communicating with staff regarding emergency and non-emergency issues.
• Maintain accurate records of labor, materials, and facility repairs.
• Serve as a communication hub by responding to student and resident inquiries and providing updates on work orders.
• Manage key and access systems and coordinate with maintenance teams, supervisors, and vendors.
• Maintain and analyze facility and work order data to support reporting and operational tracking.
• Research information and prepare, review, and analyze documents such as reports and applications.
• Create and maintain complex databases and troubleshoot database problems for staff.
• Compose correspondence and advise staff or faculty on the interpretation of specific policies and regulations.

Requirements

• Four years of progressively responsible related clerical office experience, undergraduate education, and/or post-high school clerical training.
• Proficiency in computer software, online systems, and complex databases.
• Strong communication skills for interacting with staff, students, and the public.
• Ability to organize and prioritize multiple tasks and interpret institutional policies accurately.

Preferred Qualifications

• Experience in customer service and answering phone calls.
• Experience supporting operations in facilities, maintenance, housing, or a similar environment.
• Proficiency in using a variety of computer systems efficiently.

Benefits

• Comprehensive health and work-life benefits, including medical and dental.
• Retirement benefits including defined benefit and defined contribution plans.
• Generous vacation, holiday, and sick time leave plans.
• Onsite childcare located in Ames, Iowa.
• Life insurance, long-term disability, and Flexible Spending Accounts.
• Employee Assistance Program and wellbeing programs.

About the Company

Iowa State University is a comprehensive land-grant institution dedicated to education, research, extension, and outreach. Located in Ames, Iowa, we provide a welcoming community that fosters innovation and diverse perspectives to help students and faculty make a difference in the world.