Clerical & Dispatch Support Specialist

Responsibilities

• Manage high-volume incoming calls and direct inquiries to appropriate departments
• Enter and maintain accurate driver and customer information in company systems
• Provide in-person assistance to drivers, customers, and staff at the service window
• Generate, proofread, and correct order entries to ensure data accuracy
• Assist in scheduling daily deliveries of fuel, lubricant, and DEF
• Communicate load details, delivery instructions, and updates to drivers
• Monitor delivery statuses using GPS and dispatch systems to ensure on-time service
• Maintain accurate documentation for dispatch activities and delivery confirmations
• Collaborate with operations and sales teams to ensure seamless workflow
• Perform general clerical tasks including filing, scanning, and photocopying

Requirements

• Experience in customer service, scheduling, dispatching, or administrative roles
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word)
• Strong ability to multi-task in a fast-paced, deadline-driven environment
• Exceptional communication skills and a customer-first mindset
• Highly detail-oriented with strong organizational skills
• Basic knowledge of Chicago-area geography or transportation operations is a plus

Benefits

• Flexible, part-time schedule with consistent weekday hours (no nights or weekends)
• Family-friendly hours that can align with school schedules
• Supportive and understanding team environment
• Opportunity to gain experience in dispatch and administrative support
• Stable and reliable workload

About the Company

Al Warren Oil Company Inc. is a family-owned business and a trusted provider of fuel, lubricants, and DEF solutions since 1948. We focus on building long-lasting partnerships with our customers through reliability, integrity, and exceptional service.