Cleaning Services Manager

Responsibilities

• Lead end-to-end service delivery across multiple sites to ensure all contractual obligations are met
• Build and maintain strong client and stakeholder relationships to drive service excellence and growth
• Oversee multi-site operations, ensuring efficiency, quality outcomes, and compliance with legislative requirements
• Manage and develop high-performing teams, including Site Supervisors and contract managers
• Take full accountability for financial performance, including budgets, cost control, and P&L profitability
• Drive continuous improvement initiatives to optimize operations and enhance service delivery
• Ensure compliance with WHS, industrial relations, and company quality management systems
• Provide regular reporting on contract performance to senior leadership

Requirements

• Demonstrated experience in a senior operations leadership role within cleaning, facilities management, hospitality, or resources environments
• Proven leadership capability with experience managing teams across multiple or remote sites
• Strong financial and operational acumen, including budgeting and reporting
• Demonstrated ability to manage senior client relationships and stakeholders within complex environments
• Solid commitment to HSE compliance and safety leadership

Benefits

• Competitive salary packaging and benefits
• Flexible working arrangements
• Access to staff discounts with a wide range of companies
• Ongoing learning and development opportunities
• Positive company culture and centralized team dynamic

About the Company

ISS is a leading workplace experience and facility management company. We provide placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable—delivered to high standards by people who care.