Classroom Technical Co-Pilot

Responsibilities

• Respond to service requests and resolve technical issues within the scope of the role
• Create and action incident tickets in a timely manner
• Set up, troubleshoot, and maintain audio-visual equipment including projection systems, microphones, and cameras
• Provide technical instructions and training to faculty and staff on classroom AV equipment
• Direct the activities of Classroom Ambassadors and monitor completed work
• Create technical documentation and user support guides
• Coordinate the delivery and inventory of classroom audio-visual equipment
• Schedule the setup and takedown of equipment for various classes and events

Requirements

• Advanced College Diploma (3 years) or an equivalent combination of experience
• Minimum of 3 years of experience troubleshooting AV systems, classroom technology, and computer hardware
• Proficiency with macOS, Windows OS, and M365
• Strong knowledge of video-conferencing platforms such as Zoom and MS Teams
• Ability to transport and deliver equipment across campus on tight schedules
• Excellent interpersonal and customer service skills with professional communication abilities
• Ability to work independently and as part of a team in a fast-paced environment

Preferred Qualifications

• Certified Technology Specialist (CTS) certification
• Familiarity with Crestron and Extron technology
• Demonstrated experience in training faculty or professional clients on equipment use

About the Company

The University of Toronto's Learning Space Management (LSM) team focuses on learning space excellence. We manage the University’s classrooms and testing spaces, encompassing academic scheduling, classroom design, instructional technology, and accommodated testing to support the University’s academic mission.