Claims Technical Specialist

Responsibilities

• Provide expert technical guidance to Claims Consultants across Income Protection, Life, and TPD
• Act as the technical SME, reviewing and authorising complex and adverse claim decisions
• Coach Claims Consultants to improve assessment quality, communication, and outcomes
• Ensure claims are managed in line with TAL policies, industry best practice, and delegated authorities
• Support managers with fund reporting, case conferences, and stakeholder engagement
• Contribute to claims procedures, governance, and quality assurance processes
• Provide insights to support capability development and performance management

Requirements

• Proven experience in Group life insurance claims within a technical specialist or senior claims role
• Demonstrated ability to coach and uplift the capability of case managers
• Strong knowledge of life insurance legislation and claims frameworks
• Excellent communication, influencing, and stakeholder management skills
• Ability to identify complex issues and drive effective claims solutions
• Customer-focused approach with sound professional judgement

Preferred Qualifications

• Relevant insurance certifications or professional qualifications

Benefits

• 10% annual short-term incentive (bonus)
• Supportive leadership and a collaborative work culture
• Opportunities for diverse roles, global connections, and exclusive learning

About the Company

TAL is a leading life insurer that has been protecting Australians for over 150 years. Backed by Daiichi Life, we are driven by big ambitions to create better products and services. We are committed to inclusion and diversity, working to provide financial security with care and expertise.