Claims Specialist

Responsibilities

• Act as a subject matter expert for internal staff, dealers, and OEM personnel regarding claim entry
• Review dealer submitted claims for accuracy based on specific claim types
• Develop and maintain basic program reports
• Contact fleet customers via email for high-value claims
• Manage chargebacks to dealers for unauthorized or incorrect claims
• Troubleshoot and respond to questions regarding rejected claims via email or phone
• Evaluate claims to determine applicable warranty or OEM program coverage
• Assist in documenting claim entry procedures and reference materials

Requirements

• Strong analytical and problem solving skills
• Strong interpersonal, organizational, and communication skills
• High level of accuracy and attention to detail
• Proficiency in Microsoft Word and Excel (entry level)
• Ability to manage changing priorities and provide regular status reports

Preferred Qualifications

• Prior OEM claim entry experience
• Prior warranty coverage review experience
• Associate's Degree

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.