Claims Representative

Responsibilities

• Process insurance claims from initiation to resolution, including verifying information and assessing damages
• Provide empathetic customer support and guide users through the claims process
• Maintain accurate and detailed records of all claims and customer interactions
• Act as the primary liaison between customers and insurance companies
• Ensure compliance with company policies and legal requirements
• Prepare reports on claim trends and outcomes for management
• Collaborate with legal, customer service, and fleet management departments

Requirements

• High school diploma required
• Minimum of 2 years in a customer service role
• Proficiency in MS Office and database software
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills

Preferred Qualifications

• College degree or equivalent experience in insurance or customer service
• Prior experience in claims processing or the car rental industry
• Understanding of insurance policies and claims handling procedures
• Familiarity with car rental operations and vehicle maintenance

Benefits

• Full medical, dental, and vision coverage
• Generous PTO and paid holidays
• 401(k) with company match
• Gym membership stipend and wellness programs
• Tool and boot reimbursements
• Career advancement and professional development opportunities
• Monthly family dinner nights and company events

About the Company

EquipmentShare is a technology-driven company transforming the construction industry through its proprietary T3 platform, empowering contractors with real-time support and innovative tools.