Claims Prevention & Quality Manager

Responsibilities

• Lead claims prevention strategies to reduce freight damage, loss, and operational risk
• Investigate freight incidents, conduct root cause analysis, and implement preventative actions
• Manage end-to-end customer claims, ensuring fair, timely, and commercially sound outcomes
• Develop and embed quality assurance programs across transport and warehousing
• Analyse trends, monitor KPIs, and provide actionable insights to improve performance
• Drive continuous improvement initiatives that enhance freight handling standards
• Collaborate with operational leaders to ensure consistent quality and compliance
• Build capability through training, coaching, and stakeholder engagement
• Manage relationships with customers, insurers, and key partners

Requirements

• 5+ years of experience in transport, freight, logistics, or warehousing operations
• Strong background in claims management, quality assurance, or process improvement
• Demonstrated ability to lead investigations and implement preventative controls
• Highly developed analytical and problem-solving skills
• Experience influencing stakeholders and driving accountability across teams
• Strong communication and organisational skills
• Experience with logistics systems, claims platforms, and reporting tools

Preferred Qualifications

• Relevant qualification in Logistics, Supply Chain, or a similar field

Benefits

• Full-time position based in Auckland
• Opportunities for growth and advancement within a dynamic transport environment
• Supportive team culture focused on safety and reliability
• Competitive salary
• Discounted healthcare benefits
• Exclusive access to holiday homes and various industry discounts across New Zealand

About the Company

Fliway Group moves freight nationally and internationally, providing specialized supply chain solutions including warehousing and fulfillment. We operate on a foundation of Safety, Service, Pride, and Profit, covering every part of the supply chain journey from the boardroom to the doorstep.