Claims Officer

Responsibilities

• Raise and process Purchase Return Orders (PROs) and coordinate with vendors for timely inspection and collection
• Reconcile pending PROs regularly and follow up with vendors to ensure processing within terms
• Report updates to the Purchasing & Commercial Manager as required
• Maintain and manage the integrity of the unallocated (excess) inventory stock and spreadsheets
• Process bulk PROs in conjunction with the warehouse following established procedures
• Receive, assess, and pick/pack approved returned stock for dispatch
• Participate in bi-annual stocktakes

Requirements

• Outstanding customer service skills, preferably within the commercial industry
• Strong problem-solving and analytical skills
• Excellent communication skills for interacting with customers, suppliers, and internal staff
• Ability to multi-task and work effectively in a fast-paced environment
• High attention to detail and strong time management skills
• Ability to work autonomously with high learning agility

Preferred Qualifications

• Experience using Microsoft Dynamics

Benefits

• Generous staff discounts
• Opportunities for career progression and professional development
• A positive work environment where performance is recognised and rewarded

About the Company

Harvey Norman Commercial is a leading supplier of goods and services to the Victorian building and construction industry, providing specialized product solutions for Architects, Builders, Designers, Developers, and Plumbers.