Claims Manager

Responsibilities

• Manage workers’ compensation claims within a self-insurance model, supporting employees through recovery and return to work
• Gather and assess evidence to support claims determinations and ensure timely decision-making in line with legislative requirements
• Communicate with injured employees, medical practitioners, and rehabilitation teams to manage expectations and support recovery pathways
• Manage claims data within the Figtree system to meet Comcare regulatory requirements
• Assist with reconsiderations, dispute management processes, and responding to regulatory queries or audits
• Ensure all payments, invoices, and claim documentation are accurate and compliant

Requirements

• Foundational understanding of legal principles or a legal qualification (highly regarded but not essential)
• Strong communication skills with the ability to engage empathetically with a wide range of stakeholders
• Ability to gather, interpret, and work with evidence to reach well-reasoned outcomes
• High attention to detail and the ability to follow structured processes and regulatory frameworks
• Resilience and emotional intelligence when managing sensitive situations
• A proactive interest in the medical, rehabilitation, or health space

About the Company

Linfox is a leading multinational supply chain solutions provider. We deliver integrated solutions to major customers across retail, healthcare, government, and defence sectors. Our team delivers more than $60 billion worth of food, medicine, and resources each year across a vast network of warehouses and distribution centres throughout Asia Pacific.