Claims Associate

Responsibilities

• Manage a workers’ compensation claims desk, including investigation and statement collection
• Interview and obtain statements from insureds, claimants, witnesses, physicians, and attorneys
• Evaluate investigation facts to determine liability and company obligations under policy contracts
• Prepare detailed reports on investigations, settlements, and claim denials
• Administer benefits timely and maintain control of the claims resolution process
• Set reserves within authority limits and recommend changes to the Team Leader
• Settle claims promptly and equitably, including obtaining releases and issuing payments
• Assist in preparing cases for trial by arranging witness attendance and taking statements

Requirements

• Bachelor’s or Master’s degree, or equivalent professional experience
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong analytical skills and high attention to detail
• Excellent verbal and written communication skills
• Customer-focused approach with a strong sense of urgency

Preferred Qualifications

• Prior knowledge of the insurance industry
• Basic understanding of claims handling concepts, practices, and procedures
• Ability to listen effectively and express opinions diplomatically within a team

About the Company

ESIS, a part of Chubb, is a leader in risk management and insurance services. We are dedicated to providing exceptional service and innovative solutions to help create safer workplaces and support employees during their times of need.