Citizen Developer, Patient Experience

Responsibilities

• Design and build Power Apps (Canvas and/or Model-driven) to solve business problems
• Create and maintain Power Automate flows to automate manual or repetitive processes
• Gather requirements from business users and translate them into functional solutions
• Collaborate with patient experience teams, subject matter experts, and UHN Digital
• Oversee and implement testing, user acceptance, and production deployment
• Ensure adherence to organizational governance, security, and data standards

Requirements

• Completion of a 2-year community college program in IT, Computer Science, or a related field
• 1-2 years of relevant experience
• Proficiency in Microsoft Power Apps and skill in designing workflows with Power Automate
• Experience with Dataverse, Power BI, or AI Builder
• Solid understanding of data concepts, including tables, relationships, and permission structures
• Ability to troubleshoot issues related to data, permissions, connectors, and logic
• Strong problem-solving skills and the ability to translate business needs into technical solutions

Preferred Qualifications

• Microsoft Power Platform certifications (e.g., PL-100, PL-200)
• Experience working in an enterprise or regulated environment
• Familiarity with Power Platform governance models and environment strategies
• Experience integrating with Microsoft 365 services such as SharePoint, Teams, and Outlook

Benefits

• Competitive compensation packages
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Flexible work environment
• Opportunities for professional development and promotion within a large organization
• Access to transit and UHN shuttle services
• Various corporate discounts including travel, restaurants, and parking

About the Company

University Health Network (UHN) is Canada’s #1 hospital and the world’s #1 publicly funded hospital. As a leading research hospital affiliated with the University of Toronto, UHN is a global source for discovery, education, and patient care across various medical specialties.