Circulation and Access Services Supervisor

Responsibilities

• Supervise and manage full-time staff and student employees, including hiring, training, scheduling, and performance evaluations
• Perform information services desk duties such as maintaining user accounts, checking materials in/out, and providing campus information
• Oversee circulation, scheduling, and hourly budget oversight
• Manage the opening and closing of library buildings or service points
• Monitor service points to ensure library policies are communicated and enforced
• Collaborate with Library Facilities and Public Safety to report security or maintenance incidents
• Troubleshoot basic printer, computer, and copier issues

Requirements

• High School Graduate or equivalent combination of education and relevant experience
• 1+ years of experience in customer service work
• Supervisory experience, including directing, training, and evaluating full-time employees
• Willingness and ability to work a non-traditional schedule, including evenings and weekends

Preferred Qualifications

• Working knowledge of an integrated library system
• Experience working a non-traditional schedule including evenings and weekends
• An interest in supporting staff success and professional development

Benefits

• Comprehensive health, dental, and vision insurance
• Generous time off (24 vacation days and 15 sick leave days per year)
• Matched retirement contributions with immediate vesting
• Professional development opportunities

About the Company

The University of Michigan Library in Ann Arbor is one of the world's largest academic research libraries. It serves a vibrant university community by collecting, preserving, and sharing the scholarly and cultural record to enable world-changing work and serve the public good.