Chief Operating Officer

About the Company

Norbert Health built the first robotic care helper that actually works in clinical settings. We developed an AI module that turns any mobile robot into Norbert — a care companion that monitors patients, holds meaningful conversations, and frees up caregivers to focus on what only humans can do.

Responsibilities

• Drive business development, strategic partnerships, and market expansion across healthcare operators and systems
• Own brand positioning, content strategy, and PR in coordination with the CEO
• Oversee clinical deployment strategy and ensure Norbert integrations run smoothly across facilities
• Own implementation, customer success, and account management functions
• Build and enforce operational processes, accountability systems, and KPIs across teams
• Own the regulatory strategy and compliance operations, including billing and certifications
• Directly mentor and manage senior direct reports across sales, clinical, and ops

Requirements

• 10+ years of experience in healthcare, healthtech, or medical devices
• Demonstrated track record in sales leadership and go-to-market execution
• Experience managing cross-functional teams including clinical, operational, and commercial functions
• Strong operational discipline and ability to set KPIs
• NYC-based or willing to spend 50%+ of time in New York

About the Company

Norbert Health is a leader in robotic care, providing AI-driven care companions for nursing facilities, rehabilitation centers, and senior care communities.