Chief Concierge

Responsibilities

• Lead and supervise the concierge team to ensure consistent, high-quality guest service
• Manage guest requests including transportation, reservations, tours, and special arrangements
• Build and maintain strong relationships with local vendors, partners, and service providers
• Train team members on luxury service etiquette and Kempinski brand standards
• Handle VIP guests, special occasions, and complex service requirements with professionalism
• Ensure the lobby experience is welcoming, organized, and aligned with brand expectations

Requirements

• Minimum 3–5 years of experience in a luxury hotel concierge role
• At least 1–2 years of experience in a supervisory or managerial position
• Strong leadership, communication, and guest-handling skills
• Extensive knowledge of Dubai attractions, restaurants, events, and premium services
• Fluency in English; additional languages are a strong advantage
• Professional appearance and exceptional problem-solving abilities

Benefits

• Competitive salary and service charge
• Accommodation and transportation (as per company policy)
• Comprehensive medical insurance
• Global training, development, and career growth opportunities
• Exclusive discounts across Kempinski hotels worldwide

About the Company

Founded in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group, celebrated for its heritage, craftsmanship, and exceptional service. With more than 80 hotels worldwide, Kempinski blends European sophistication with local cultural authenticity. Kempinski The Boulevard Dubai stands steps away from Burj Khalifa and Dubai Mall, offering guests a refined hospitality experience inspired by timeless luxury.