Chief Clerk

Responsibilities

• Certify alternative, parent, and student loans and act as a liaison between students, parents, and lending institutions.
• Research loan issues using specialized programs such as ELM and COD.
• Maintain up-to-date knowledge of Federal, state, and institutional financial aid regulations and policies.
• Assist with student employment paperwork, including the collection and review of I-9 and W-4 identification forms.
• Create reports regarding grades, enrollment, and award status to ensure continued compliance with guidelines.
• Perform preliminary verification of FAFSA elements and review verification forms for accuracy.
• Provide administrative support including answering calls, managing office calendars, and maintaining student files.
• Greet students and parents and triage routine financial aid inquiries.

Requirements

• High school diploma or equivalent required.
• 3-5 years of office support, clerical, or related experience.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication, problem-solving, and interpersonal skills.
• Meticulous attention to detail and the ability to handle confidential information with sensitivity.
• Ability to work under pressure and work overtime as assigned.

Preferred Qualifications

• Associate's degree or additional training in clerical and business support skills.
• Knowledge of Admissions, Financial Aid, and student billing systems.
• Technical proficiency in Ellucian Colleague, COD, ELM, and Informer.

About the Company

St. Lawrence University is a premier institution dedicated to providing a transformative educational experience. We foster a community of learning and belonging through diverse academic programs and dedicated student support services.