Chef de Réception

Responsibilities

• Lead and motivate the reception team to ensure an impeccable guest experience at every stage of their stay.
• Act as the face of the hotel, providing a warm welcome and professional service to all guests.
• Manage daily front desk operations, including check-ins, check-outs, reservations, and billing.
• Oversee budget management and stock control for the reception department.
• Contribute to the management team by driving guest satisfaction and ensuring smooth daily service operations.
• Train and develop staff members to maintain high service standards.

Requirements

• Proven experience in leadership and managing a reception or front office team.
• Exceptional customer service skills with a professional approach to complaint handling.
• Strong communication skills, both written and verbal, to interact with guests and colleagues.
• Excellent organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
• Strong problem-solving abilities and adaptability to handle unforeseen situations.
• Comprehensive knowledge of reception operations, including reservation systems and billing procedures.

Benefits

• Opportunity to build a great career with global investment in your professional development and learning.
• Inclusive and supportive team environment with a strong sense of belonging.
• Access to global and local benefits, including preferential room rates at Radisson hotels for you and your loved ones.
• A dynamic workplace where your ideas and passion are valued.

About the Company

Radisson Hotel Group is one of the largest hotel groups in the world, featuring ten distinctive brands and over 1,460 hotels in more than 95 countries. Our philosophy is "Every Moment Matters," driven by a "Yes I Can!" service mindset. We believe our people are the heart of our success, and we strive to create an environment where our "Moment Makers" can thrive and deliver unforgettable experiences.