Chef de Réception

Responsibilities

• Lead the reception team by acting as a role model to ensure an impeccable guest experience
• Manage daily front office operations, including check-in/check-out procedures and reservation management
• Oversee budget management and stock control for the reception department
• Act as a key member of the management team to drive guest satisfaction
• Train and develop reception staff to maintain high service standards
• Resolve guest complaints and issues with professionalism and empathy

Requirements

• Proven experience in reception operations and front office management
• Strong leadership skills with experience in motivating and managing teams
• Exceptional customer service skills and a passion for hospitality
• Excellent communication skills, both written and verbal
• Strong organizational and time management abilities
• Proven problem-solving skills and the ability to handle high-pressure situations
• Experience in staff training and development

Benefits

• Opportunities for professional growth and career development within a global hotel group
• An inclusive and supportive team environment
• Access to exclusive global employee benefits, including preferential hotel rates for you and your family
• A culture that values diversity and individual ambition

About the Company

Radisson Hotel Group is one of the largest hotel groups in the world, featuring ten distinctive brands and over 1,460 hotels across more than 95 countries. Guided by the philosophy "Every Moment Matters" and a "Yes I can!" service mindset, we strive to create memorable experiences for our guests through our dedicated team of Moment Makers.