Chef de rang-Serveur confirmé

Responsibilities

• Provide exceptional gastronomic experiences by offering personalized service recommendations and deep menu knowledge.
• Lead and mentor the floor team, ensuring high standards of hospitality and service etiquette.
• Monitor service quality and customer satisfaction in real-time, making necessary adjustments to ensure excellence.
• Coordinate seamlessly with kitchen and bar staff to ensure timely and smooth service delivery.
• Manage financial transactions, including cash handling and accurate processing of payments and invoices.
• Oversee service supply stocks and communicate replenishment needs to management.
• Resolve customer concerns with empathy and professionalism to maintain high satisfaction levels.
• Ensure strict adherence to health, safety, and food service regulations.

Requirements

• At least 2 years of professional experience as a server in high-end or fine-dining establishments.
• Proven leadership experience in managing, training, and mentoring floor staff.
• Deep understanding of service standards, etiquette, and fine-dining protocols.
• Proficiency in POS systems and reservation management software.
• Strong knowledge of wines, spirits, and food pairings.
• Fluency in both French and English is mandatory.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Strong communication skills and a customer-centric approach.

Preferred Qualifications

• Extensive experience specifically within high-end luxury dining.
• In-depth knowledge of French cuisine and regional wine selections.

Benefits

• Monthly net salary of €1,950 over 12 months.
• Performance-based bonuses and value-sharing premiums.
• 4-day work week schedule.
• Accor employee card offering discounts at hotels and partner locations.
• 50% coverage of public transportation costs.
• Comprehensive health insurance and provident fund.

About the Company

AccorHotel operates an iconic establishment in the heart of Dijon, featuring 89 rooms, a restaurant, a bar/brasserie, and catering services. We are dedicated to providing world-class hospitality and exceptional culinary experiences.