Chargeback & Disputes Team Lead

Responsibilities

• Manage and optimize dispute and chargeback operations across multiple payment platforms
• Lead and mentor a high-performing operations team
• Analyze trends, monitor escalations, and identify root causes to implement corrective action plans
• Build and optimize SOPs, workflows, and operational processes
• Reduce financial loss and maintain healthy payment operations

Requirements

• Proven experience in dispute management, chargebacks, payment operations, or related risk functions
• Strong analytical skills with ability to work with financial data and metrics
• Deep understanding of dispute and chargeback rules, timelines, and evidentiary standards
• Proven ability to lead and manage an operations team
• Excellent communication, decision-making, and problem-solving skills

Preferred Qualifications

• Experience managing high-volume dispute environments

About the Company

Founded in 2018 and headquartered in The Netherlands, GTE is building the world’s most efficient direct-to-consumer infrastructure.