Chargeback Analyst

Responsibilities

• Investigate and manage payment disputes across credit cards, digital wallets, and alternative payment methods
• Prepare and submit representment packages within card network and processor timelines
• Monitor dispute queues, ensure SLA compliance, and track outcomes to improve win rates
• Partner with Fraud, Trust, and Payments teams to reduce friendly fraud and account compromise
• Conduct root cause analysis on high-volume chargeback categories
• Build reports and dashboards covering chargeback volume, loss rates, and recovery metrics
• Work with Product, Engineering, and Legal on dispute prevention and automation initiatives

Requirements

• Bachelor's degree in Business, Finance, Data Analytics, or related field
• 2–4 years in fraud operations, trust & safety, or payment disputes
• Proficient in Excel or Google Sheets
• Familiarity with card network dispute workflows and payment processing
• Hands-on experience in payment risk and fraud prevention
• Strong analytical and investigative skills

Preferred Qualifications

• SQL proficiency
• Experience in e-commerce, fintech, or marketplace environments

About the Company

StockX is a technology leader focused on the online market for sneakers, apparel, accessories, electronics, and collectibles, connecting buyers and sellers globally through a dynamic pricing platform.