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About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 halls and 20 platforms. We are dedicated to providing high-quality products and expert advice to entrepreneurs in the food industry.

Responsibilities

• Organize and monitor customer satisfaction to develop point-of-sale revenue
• Welcome and identify customer needs via physical, telephone, and omnichannel channels
• Manage customer requests or connect them with relevant internal experts
• Ensure the quality, reliability, and enrichment of the customer database
• Execute the onboarding process for new customers and drive service activation rates
• Cooperate with various sales departments to share best practices

Requirements

• Currently seeking an apprenticeship in distribution or commerce
• Passion for gastronomy and customer relations
• Agile with IT tools
• Ability to work in a physical environment involving heavy loads and handling equipment

Preferred Qualifications

• Interest in a long-term career within a learning-oriented company
• Desire to prepare a Bachelor's degree specializing in Commercial Business Management (CAC)

Benefits

• Comprehensive integration plan and continuous training
• Potential for a permanent contract (CDI) and internal evolution within 2-3 years
• 13-month salary package plus profit-sharing and incentive bonuses
• 15% discount on METRO purchases
• 100% coverage of training-related costs (transport, hotel, catering)