Chargé de relation client

Responsibilities

• Organize and monitor customer satisfaction to develop point-of-sale revenue
• Welcome and identify customer needs via physical, telephone, and omnichannel channels
• Connect customers with relevant internal experts to ensure needs are met
• Maintain and enrich the customer database for quality and reliability
• Manage the onboarding process for new customers and service activation rates
• Cooperate with various sales sectors to share best practices

Requirements

• Currently pursuing a Bac+3/Master or equivalent university degree
• Seeking an apprenticeship in the distribution or commerce sector
• Passion for gastronomy and customer relations
• Proficiency with IT tools

Benefits

• Comprehensive integration plan and continuous training
• 13-month salary package plus profit-sharing and incentive bonuses
• 15% discount on METRO purchases
• Tailored training including platform visits and MasterClasses

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 halls and 20 platforms.