Chargé de relation client

Responsibilities

• Organize and monitor customer satisfaction to develop point-of-sale turnover
• Welcome and identify customer needs via physical, telephone, and omnichannel channels
• Manage customer requests or connect them with relevant internal experts
• Ensure quality, reliability, and enrichment of the customer database
• Execute the new customer onboarding process and service activation rates
• Cooperate with different sales sectors to share best practices

Requirements

• Bac +2 degree or equivalent university level
• Currently seeking an apprenticeship in distribution or commerce
• Passion for gastronomy and customer relations
• Agile with IT tools

Benefits

• Complete integration plan and continuous training
• Potential for permanent contract (CDI) and internal evolution
• 13-month salary package plus profit-sharing and incentive bonuses
• 15% discount on METRO purchases
• 100% coverage of training period costs (transport, hotel, catering)

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 halls and 20 platforms.