Chargé de relation client

Responsibilities

• Organize and monitor customer satisfaction to develop point-of-sale revenue
• Welcome and identify customer needs via physical, telephone, and omnichannel channels
• Manage customer requests or connect them with relevant internal experts
• Ensure the quality, reliability, and enrichment of the customer database
• Execute the onboarding process for new customers and drive service activation rates
• Cooperate with various sales departments to share best practices

Requirements

• Bac +2 degree or equivalent university level
• Currently seeking an apprenticeship in distribution or commerce
• Passion for gastronomy and customer relations
• Proficiency with IT tools
• Ability to handle heavy loads and work in a cool environment

Preferred Qualifications

• Interest in a long-term career within the retail/distribution sector
• Desire to work in a continuous learning environment

Benefits

• Comprehensive integration plan and continuous training
• Potential for a permanent contract (CDI) and internal promotion
• 13th-month salary plus profit-sharing and incentive bonuses
• 15% employee discount on METRO purchases
• 100% coverage of training-related costs (transport, hotel, meals)

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 halls and 20 platforms.