Chargé de clientèle

Responsibilities

• Handle incoming calls and orient callers
• Process pharmacy orders for rental and sale
• Register coverage requests for pharmacists and patients
• Manage patient and pharmacy files, including coverage sheets and dossier constitution
• Schedule appointments and delivery planning
• Create preparation slips for the warehouse and delivery routes
• Manage after-sales service (SAV) and customer complaints regarding orders, equipment, or deliveries

Requirements

• BAC PRO or BTS in commerce/sales
• Medical secretarial training
• Administrative and telephony skills
• Proficiency in office software
• Strong listening and analytical skills
• Previous experience in the medical sector or home care (MAD) is a plus

Benefits

• Meal vouchers (Tickets restaurant)
• Seniority policy (3%-6%)
• Swile site discounts

About the Company

ABM PHARMA, a subsidiary of the Phoenix/OCP group, is a home medical-technical service provider operating throughout France, specializing in aging-in-place solutions.