Chapman Learning Commons Senior Program Assistant

Responsibilities

• Administer the daily operations of the Chapman Learning Commons Help Desk and related programs.
• Interview, hire, train, and supervise a large group of 10+ student Peer Advisors, including managing schedules and payroll.
• Oversee the equipment lending pool, including cataloguing, maintenance, inventory, and ordering of AV and technological equipment.
• Manage library fine processes, including processing appeals, queries, and resolving complex overdue issues.
• Provide technical support and basic training for patrons and staff on Mac workstations, scanners, and other equipment.
• Develop and document procedures for equipment use, data collection, and workflow improvements.
• Coordinate data collection and reporting to support program analysis and decision-making.

Requirements

• High School graduation and a Library Technician diploma (or an equivalent combination of education and experience).
• 3 years of experience working in an academic library environment.
• Proven experience hiring, training, and supervising a student staff of 10 or more.
• 3 years of experience using Voyager and managing library fine appeal processes.
• Proficiency with WordPress and intermediate MS Office skills.
• Ability to lift up to 20 kg of boxed materials and perform physical tasks such as setting up furniture.
• Strong organizational, interpersonal, and written communication skills.

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. We are committed to fostering an inclusive and diverse community that supports inspired students, faculty, and staff in their journey of discovery.