Change Support Manager (Business Transformation)

Responsibilities

• Own specific components of the Results Delivery Office (RDO) capability stack, translating transformation priorities into scalable tools and frameworks
• Act as the business-facing product partner for digital change and AI-enabled solutions
• Define business requirements for change tools, including use cases and success metrics, in partnership with technology teams
• Drive adoption strategy, user engagement, and continuous improvement based on feedback and usage data
• Define and track KPIs across adoption, usage, execution quality, and business outcomes
• Identify systemic friction points and lead interventions to improve speed, quality, and impact
• Partner with global transformation and program teams to deploy RDO tools and ways of working
• Drive experimentation and innovation to improve user experience and execution productivity

Requirements

• Master’s or Bachelor's degree
• 8 to 13 years of experience in Business Performance, Continuous Improvement, or Project Management
• Experience in transformation, strategy, operational excellence, or consulting environments
• Strong comfort working at the intersection of business and technology
• Experience with digital platforms, analytics, or workflow tools
• Strong analytical and data interpretation skills
• Ability to influence in a global, matrixed environment

Preferred Qualifications

• Exposure to AI/LLM-enabled solutions in business contexts
• Experience with product operating models
• Background in internal strategy functions
• Experience operating with autonomy in ambiguous environments

About the Company

Amgen is a biotechnology pioneer committed to unlocking the potential of biology for patients suffering from serious illnesses. By discovering, developing, and delivering innovative human therapeutics, Amgen leverages advanced human genetics to understand the fundamentals of human biology and improve health outcomes worldwide.