Change Support Manager

Responsibilities

• Own specific components of the RDO capability stack, translating transformation priorities into scalable tools and frameworks
• Act as the business-facing product partner for digital change and AI-enabled solutions
• Define business requirements, use cases, and success metrics for change tools in partnership with technology teams
• Drive adoption strategy, user engagement, and continuous improvement based on feedback and usage data
• Define and track KPIs across adoption, usage, execution quality, and business outcomes
• Identify systemic friction points and lead interventions to improve speed, quality, and impact
• Partner with global transformation and program teams to deploy RDO tools and ways of working

Requirements

• Master's or Bachelor's degree
• 8 to 13 years of experience in Business Performance, Continuous Improvement, or Project Management
• Experience in transformation, strategy, operational excellence, or consulting environments
• Strong ability to work at the intersection of business and technology
• Structured problem-solving skills with strong analytical and data interpretation capabilities
• Ability to influence in a global, matrixed environment without direct authority

Preferred Qualifications

• Exposure to digital platforms, product operating models, or workflow tools
• Experience working with or deploying AI/LLM-enabled solutions in business contexts
• Background in consulting, transformation, or internal strategy functions
• Experience operating in global, matrixed environments

About the Company

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies.