Change Management Expert

Responsibilities

• Design and implement change strategies for transformation programs
• Perform change impact mapping across all stakeholders
• Develop and execute communication, training, and resistance management plans
• Coordinate with PMs, BAs, and Business Units to integrate change plans into project roadmaps
• Assess organizational readiness and track user behavior adoption
• Manage adoption trackers and analyze data to propose improvements
• Organize workshops, roadshows, and internal communication campaigns
• Mentor and coach junior Change Management team members
• Standardize change management methodologies and knowledge bases

Requirements

• Minimum 5 years of experience in Change Management
• Experience in banking or large-scale organizations preferred
• Deep understanding of ADKAR, Kotter, and Change Lifecycle frameworks
• Strong knowledge of organizational psychology and behavior
• Proficiency in project management and systems thinking
• Excellent internal communication and storytelling skills
• Strong stakeholder management and coaching abilities

Preferred Qualifications

• Prosci Change Management Practitioner certification
• CCMP, PMP, or PRINCE2 certification