Change Management Coordinator

Responsibilities

• Manage the lifecycle of change requests to ensure risk management and timely delivery into production environments.
• Perform administrative tasks including customer notifications, service management approvals, and creating 'Forward Schedule Change' reports.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Collaborate with Network Operations and cross-functional teams to integrate change activities into project plans.
• Work with the Global Change Manager to develop strategies that maximize adoption and minimize resistance.
• Design and deliver communication plans and training programs to support smooth transitions.
• Monitor the effectiveness of change initiatives and ensure alignment with regulatory requirements and industry best practices.

Requirements

• Proven experience in a Change Management or similar role within a complex environment.
• Strong knowledge of ITIL frameworks, specifically Change Enablement.
• Experience participating in Change Advisory Boards (CABs).
• Proficiency with change management tools such as ServiceNow, Jira, BMC Remedy, or Salesforce.
• Strong skills in risk assessment, impact analysis, and change prioritization.
• Excellent English communication skills, both verbal and written.
• Ability to work independently and take ownership of responsibilities with minimal supervision.
• Experience in regulated industries such as Payments, Telecom, or Financial Services is highly desirable.

About the Company

TNS is a leading global provider of data communication and interoperability services to diverse industries, including retail, banking, payment processing, telecommunications, and financial markets. With employees in 21 countries, we deliver mission-critical solutions to many Fortune 500 companies worldwide.