Certification Center Technical Support Officer

Responsibilities

• Provide technical guidance to the Certification Center to ensure compliance with quality goals, performance standards, and ISO regulations.
• Manage the issuance of Certificates of Conformity to facilitate trade through timely and consistent provision of opinions.
• Ensure all Certification Center processes comply with relevant standards, including ISO 17020 and ISO 17065.
• Assume the role of CC Technical Manager in designated fields per international standards.
• Act as a certification reviewer on the EAC Ready certification scheme.
• Define risk assessments for specific product groups and make final decisions on escalated cases.
• Monitor results and implement corrective actions to maintain compliance with company policies and regulations.

Requirements

• Bachelor's degree in Engineering or another technical university degree.
• Minimum of 5 years of experience in conformity assessment work.
• Strong knowledge of ISO 17020 and ISO 17065 standards.
• Expertise in product certification processes and essential product specifications.
• Competent knowledge of trade and export procedures, technical regulations, and documentation.
• Excellent communication and presentation skills with the ability to interact across all levels of the organization.
• Ability to work on weekends and on a rotation shift basis (Morning, Mid, or Night) as necessary.

Preferred Qualifications

• Master's degree in Business Administration, Engineering Management, or a related field.
• Experience in technical regulations (WTO-TBT rules), standardization, or quality assurance.
• Previous experience with SGS TFS services.
• Background in management systems auditing (QMS, EMS, etc.) or laboratory testing.
• Experience in import/export, customs brokerage, or banking procedures.

About the Company

SGS is the world’s leading testing, inspection, and certification company. Recognized as the global benchmark for sustainability, quality, and integrity, our 97,000 employees operate a vast network of 2,650 offices and laboratories worldwide to enable a safer and more interconnected world.