Centurion Lounge Ambassador

Responsibilities

• Welcome and host Card Members, managing access and ensuring a seamless arrival experience
• Take ownership of the end-to-end Card Member journey within the Lounge
• Deliver personalized, high-touch service aligned with the American Express Customer First philosophy
• Anticipate customer needs and proactively resolve inquiries or concerns
• Provide concierge-style support, including lifestyle recommendations and basic travel assistance
• Partner closely with lounge teams, including food & beverage, to deliver a cohesive and premium experience
• Act as a brand ambassador, consistently representing American Express values and service standards

Requirements

• Minimum 1 year of experience in a customer-facing role, ideally within a premium service environment
• Strong customer-centric mindset with a proactive and solution-oriented approach
• Excellent communication and interpersonal skills, with the ability to build rapport quickly
• Ability to manage multiple priorities effectively in a fast-paced environment
• High level of professionalism and a positive, resilient attitude
• Fluency in English is required
• Employment eligibility to work with American Express in the Netherlands

Preferred Qualifications

• Experience in airline, hospitality, luxury retail, or travel industry
• Exposure to lifestyle, travel services, or premium customer segments
• Multilingual skills are a plus
• Experience working in dynamic, international environments

Benefits

• Competitive base salaries and bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Career development and training opportunities
• Access to global on-site wellness centers and confidential counseling support

About the Company

American Express is a global leader in premium service, dedicated to delivering best-in-class experiences to our most valued Card Members. Our Centurion Lounges represent a key element of our brand, providing elevated and personalized environments at major travel hubs worldwide.