Centralized Lending Specialist (Mortgage Loan Officer)

Responsibilities

• Provide exceptional client care by answering inbound and initiating outbound calls to assist with home financing, refinancing, and home equity lines of credit.
• Analyze client financial goals to determine and recommend optimal lending product solutions.
• Submit mortgage applications and assist clients with gathering necessary supporting loan documentation.
• Maintain consistent communication with clients and business partners via phone, email, and online messaging throughout the lending process.
• Utilize multiple technology systems to manage the end-to-end origination experience and mitigate operational risk.
• Identify opportunities to recommend bank products through partner referrals.

Requirements

• 1+ years of sales and/or mortgage experience.
• Bilingual fluency in Spanish is required.
• High School Diploma, GED, or equivalent.
• Ability to pass the SAFE Act background check and maintain registration.
• Strong communication skills, including written, oral, and non-verbal abilities.
• Ability to work under pressure during high volumes and flexibility to work weekends or extended hours as needed.

Preferred Qualifications

• Previous experience working in a contact center environment.
• Knowledge of various loan products including Conventional, Jumbo, and Government loans.
• Familiarity with FHA and HUD guidelines.
• Understanding of processing, underwriting, closing procedures, and federal lending regulations.
• Ability to analyze complex financial and credit data to provide financial alternatives.

About the Company

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. We are committed to driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. We strive to be a great place to work by fostering an inclusive workplace and supporting the physical, emotional, and financial wellness of our teammates.