Centralized Lending Specialist (Mortgage Loan Officer)

Responsibilities

• Answer inbound and initiate outbound calls within a call center environment to assist clients with home financing, refinancing, and home equity lines of credit.
• Analyze client financial goals to determine the most optimal lending product solutions.
• Submit mortgage applications and assist clients with gathering necessary supporting loan documentation.
• Maintain consistent communication with clients and business partners via phone, email, and online messaging throughout the lending process.
• Leverage defined lending processes and policies to manage risks and meet regulatory guidelines.
• Identify opportunities to recommend bank products through partner referrals to provide exceptional client care.

Requirements

• 1+ years of experience in sales and/or mortgage lending.
• High School Diploma, GED, or equivalent.
• Ability to obtain and maintain SAFE Act registration.
• Strong communication skills, including written, oral, and non-verbal professional engagement.
• Ability to work weekends and/or extended hours as needed.
• Proven ability to manage multiple competing tasks and work effectively under pressure during high volumes.

Preferred Qualifications

• Previous experience working in a contact center environment.
• Knowledge of various loan products including Conventional, Jumbo, and Government loans.
• Familiarity with FHA and HUD guidelines.
• Understanding of processing, underwriting, closing procedures, and federal lending regulations.
• Ability to analyze complex financial and credit data to provide consultative advice.

About the Company

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. We are committed to driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. We strive to be a diverse and inclusive workplace that supports the physical, emotional, and financial well-being of our employees.